Frequently Asked Questions

What are Premier's Rental and Cancellation Policies?  
TO CONFIRM YOUR RESERVATION, a deposit of $220.00 is due. $200.00 will be credited towards your final balance while, thirty (30) days prior to your arrival, the remaining balance is due in full.* $20.00 is a non-refundable booking fee. IF YOU’RE RESERVATION IS MADE WITHIN THIRTY (30) DAYS OF YOUR ARRIVAL DATE, we will require full payment at the time the reservation is made, using any accepted major credit card, as listed below. Should you prefer to pay by money order, full payment is also required. Reservation cannot be confirmed until full payment is received. The deposit can be made using any accepted major credit card as listed below or by check up to (30) days in advance. 

 ANY REQUEST TO CHANGE a confirmed reservation date is subject to availability, however, Premier will do its best to accommodate you whenever possible. CANCELLATIONS RECEIVED THIRTY-ONE (31) DAYS or more prior to your arrival date are refundable subject to a cancellation fee of $50.00 made-up of a $20.00 booking fee and a $30.00 administrative fee. ANY CANCELLATION MADE (30) DAYS or less prior to your arrival date will be refundable at 50% of the full amount. CANCELLATIONS MADE WITHIN THE TWENTY-FOUR (24) HOUR period immediately prior to your arrival date are ineligible for any form of reimbursement.

What are Premier's office hours? 
We are open from 9:00 am to 6.00 pm Monday through Saturday. On Sundays, we are closed. If you will be arriving after hours, the keys to your home and directions will be in the lock-box located in front of Premier's office. Upon receipt of your reservation request, an email will automatically be sent to you containing directions to our office along with after-hour procedures.

How old are the homes? 
The homes are anywhere from eight years to one month old. We are constantly adding new homes to our inventory.

Where are the homes located?   
All of Premier's homes are located within 15 miles of the Walt Disney World â Resort entrance. Guests will need to come by Premier's office for registration and to pick up the key to their home.

Do the homes have cable television?   
All of Premiers homes have basic cable. There are no movie channels and pay-per-view is not available. All homes have at least one television located in the gathering room.

How many people does a home sleep?   
Every home will sleep two people in each bedroom, plus two people on a sleeper sofa
For Example:
A 3 Bedroom Homes sleeps 8
A 4 Bedroom Homes sleeps 10
A 5 Bedroom Homes sleeps 12
A 6 Bedroom Homes sleeps 14
This represents the MAXIMUM amount of guest permitted in the home due to State Fire Regulations and includes all people regardless of age or size.

What is provided in the homes and what do I need to bring?   
All homes are furnished and fully equipped. There are two sets of sheets for each bedroom and two sets of towels for each bathroom. All kitchen utensils and equipment is provided including, plates, cups, glasses, silverware, pots and pans, bake ware, and plastic pool dishes. There is a hair dryer, iron and ironing board and washer and dryer in each home. Homes are equipped with small hotel soaps and 1 roll of toilet paper in each bathroom for your comfort upon arrival. This limited amount is provided to you by Premier; however, replacements are your responsibility during your stay. It is not necessary that you replace these items before your departure. Please note that Premier does not provide dishwasher or laundry detergent

How does the security deposit work?   
A $65 Property Protection Fee is required on every rental home, regardless of duration. This is taken at the time of registration upon arrival.  The Property Protection Fee is a non-refundable damage waiver that covers up to $400 for accidental or inadvertent damage while in your rental home. Please be advised that intentional damage or gross negligence will result in additional costs. This $65 fee must be paid during the time of registration. You must provide a copy of a valid credit card and identification. 

Are the pools heated?   
All pool homes have pool heat available. Pool heat is NOT INCLUDED in the rental rate. When placing a reservation online, you will be asked if you would like to add pool heat as an option for the duration of your stay. Pool heat charges are as follows:
If staying for five (5) nights or less: $36.28/day plus tax
If staying for seven (7) nights: $253.96 plus tax
If staying for greater then one week (7 nights) but less than two weeks (14 nights) you will be charged the weekly rate of $253.96 plus tax + a daily charge of $36.28/day per additional day.
Pool heat cannot be switched on until Premier has received full payment. The pool will take approximately 24 hours to heat up to a temperature of 80 to 82 degrees.

Is housekeeping included?   
All homes are "self-catering". The home will be cleaned upon your arrival and will be cleaned once again upon your departure. The homes are outfitted with a washer and dryer, dishwasher, vacuum and mop. We will gladly provide daily or weekly maid service for an additional fee. This can be arranged directly with any Premier staff at check-in.

When placing a reservation online, you will be asked if you would like to add a "Mid-Stay Clean" or a "Daily Maid Service". Mid Stay Cleaning charges are as follows:
3 Bedroom Mid-Stay Clean: $75
4 Bedroom Mid-Stay Clean: $80
5 Bedroom Mid-Stay Clean: $85
6 Bedroom Mid-Stay Clean: $90
Daily Maid Service Charges are as follows:
3 Bedroom Home: $40/day
4 Bedroom Home: $45/day
5 Bedroom Home: $50/day
6 Bedroom Home: $55/day
 

What are the home's bedding arrangements?  
Master bedrooms have either a king or queen bed. Additional rooms usually have twin beds in each, although some may have a double bed. There is a queen size sleeper sofa in either the living room or family room. Specific bedding arrangements are available upon request.

How do the "Executive" homes vary from the "Luxury" homes?   
Our executive homes have upgraded "Florida Style" furniture packages and a beautiful coordinated décor. Each executive home will have a minimum of two televisions and two telephones, a king-size bed in the master bedroom, a DVD and a poolside BBQ grill.

What type of phone system will be in the homes? 
All homes have at least one telephone for outgoing and incoming calls. Local calls are free of charge. Calls to Orlando, long distance or international calls will be "blocked", which means they can only be made with a calling card.

Where are the closest shopping centers/grocery stores?  
Guests may elect to have a Welcome Food Pack in the home upon their arrival. The food packs are especially useful for those who may be arriving late in the evening. Please see our optional services sheet for details and pricing. All of our homes are located in communities that are within 10 minutes to a Walmart, Goodings, Publix, or Winn Dixie grocery store. You can obtain directions from the Premier staff.

What is the setting for a home?  
All are individual homes situated in residential subdivisions. All homes are privately owned - Premier is the management company providing all services on the owner's behalf. These homes have been purchased and furnished specifically as a vacation home. Although no two homes are alike, furnishing style and quality is very similar from one home to another. All properties are furnished and equipped to Premier standards.